Refund policy

REFUND POLICY

Ashley Eckhoff Fitness is a subscription-based digital fitness 
platform. All sales are final, and we do not offer refunds on 
memberships, packages, or class purchases.

Cancel Anytime
You can cancel your membership at any time through your account 
dashboard. Once canceled, you will retain access to your 
membership for the remainder of the billing period you have 
already paid for, and you will not be charged for future billing 
cycles. We do not offer prorated refunds for partial months.

Failed Payments and Disputes
If a payment fails, we will attempt to notify you and give you 
the opportunity to update your payment information before your 
membership lapses. You can update your payment method at any 
time through your account. If you believe a charge was made in 
error, please contact us at ashley@ashleyeckhofffitness.com 
before initiating a dispute with your bank so we can resolve it 
directly.

European Union 14-Day Right to Cancel
If you are located in the European Union and have purchased a 
digital subscription, you may have the right to cancel your 
purchase within 14 days under EU consumer protection law. To 
request a cancellation under this provision, please contact 
ashley@ashleyeckhofffitness.com within 14 days of purchase. This 
right does not apply once you have begun using the digital content 
within the 14-day period, in accordance with EU Directive 
2011/83/EU.

Questions
For questions about your membership or billing, contact us at 
ashley@ashleyeckhofffitness.com.